Changed By: Boxsterra Change Date: May 15, 2016 03:10PM "Car dealerships are [...] in the business of selling cars, not fixing them."
I would dispute your claim.
[i](source: http://www.edmunds.com/car-buying/where-does-the-car-dealer-make-money.html)[/i] "The new vehicle department of a car dealership accounts for about 30 percent of a dealership's gross profits."
I would suggest this order of importance for a consumer visiting an auto repair shop (most important first): - Honesty - Competence - Experience - Price - Friendliness - Efficiency - Nice facilities
Original Message
Author: Boxsterra Date: May 15, 2016 09:55AM "Car dealerships are [...] in the business of selling cars, not fixing them."
I would dispute your claim.
[i](source: http://www.edmunds.com/car-buying/where-does-the-car-dealer-make-money.html)[/i] "The new vehicle department of a car dealership accounts for about 30 percent of a dealership's gross profits."
I would suggest this order of importance for a consumer visiting an auto repair shop (most important first): - Honesty - Competence - Experience - Friendliness - Efficiency - Nice facilities