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Message: Great Customer Service from Canton Racing Products ...
Changed By: Pedro (Odessa, FL)
Change Date: September 29, 2011 11:18AM
Great Customer Service from Canton Racing Products ...
Change Date: September 29, 2011 11:18AM
Great Customer Service from Canton Racing Products ...
... makers of the Accusump System.
You may have seen the thread on my Accusump's installation last week.
: http://pedrosboard.com/read.php?7,11335,11335#msg-11335
I went to test it at Sebring and after I came back I noticed that the accumulator wasn't holding oil pressure after engine shutdown.
So, I started taking it apart and found that a diaphragm on the electric valve had split open, which allowed oil to flow back into the engine.
I then sent an e-mail to Canton Racing Products telling them that I had purchase the Accusump from eBay (not through them) and that I needed a new diaphragm.
I was asking whether I could purchase it through them or if not, if they could point me to the right company.
Within minutes I received a reply to the e-mail asking me for a picture to make sure which particular valve I had installed on my Accusump.
[img]http://i83.photobucket.com/albums/j307/ppbon/Diaphragm1.jpg[/img]
I sent the photo and they replied that a new diaphragm would be sent to me.
Yesterday UPS delivered a brand new diaphragm with an Invoice that stated: WARRANTY, Amount Due: $0.00.
[img]http://i83.photobucket.com/albums/j307/ppbon/Diaphragm2.jpg[/img]
Now, that's outstanding customer service.
Happy Boxstering,
Pedro
You may have seen the thread on my Accusump's installation last week.
: http://pedrosboard.com/read.php?7,11335,11335#msg-11335
I went to test it at Sebring and after I came back I noticed that the accumulator wasn't holding oil pressure after engine shutdown.
So, I started taking it apart and found that a diaphragm on the electric valve had split open, which allowed oil to flow back into the engine.
I then sent an e-mail to Canton Racing Products telling them that I had purchase the Accusump from eBay (not through them) and that I needed a new diaphragm.
I was asking whether I could purchase it through them or if not, if they could point me to the right company.
Within minutes I received a reply to the e-mail asking me for a picture to make sure which particular valve I had installed on my Accusump.
[img]http://i83.photobucket.com/albums/j307/ppbon/Diaphragm1.jpg[/img]
I sent the photo and they replied that a new diaphragm would be sent to me.
Yesterday UPS delivered a brand new diaphragm with an Invoice that stated: WARRANTY, Amount Due: $0.00.
[img]http://i83.photobucket.com/albums/j307/ppbon/Diaphragm2.jpg[/img]
Now, that's outstanding customer service.
Happy Boxstering,
Pedro
Original Message
Author: Pedro (Odessa, FL)Date: September 29, 2011 11:13AM
Great Customer Service from Canton Racing Products ...
... makers of the Accusump System.
You may have seen the thread on my Accusump's installation last week.
I went to test it at Sebring and after I came back I noticed that the accumulator wasn't holding oil pressure after engine shutdown.
So, I started taking it apart and found that a diaphragm on the electric valve had split open, which allowed oil to flow back into the engine.
I then sent an e-mail to Canton Racing Products telling them that I had purchase the Accusump from eBay (not through them) and that I needed a new diaphragm.
I was asking whether I could purchase it through them or if not, if they could point me to the right company.
Within minutes I received a reply to the e-mail asking me for a picture to make sure which particular valve I had installed on my Accusump.
[img]http://i83.photobucket.com/albums/j307/ppbon/Diaphragm1.jpg[/img]
I sent the photo and they replied that a new diaphragm would be sent to me.
Yesterday UPS delivered a brand new diaphragm with an Invoice that stated: WARRANTY, Amount Due: $0.00.
[img]http://i83.photobucket.com/albums/j307/ppbon/Diaphragm2.jpg[/img]
Now, that's outstanding customer service.
Happy Boxstering,
Pedro
You may have seen the thread on my Accusump's installation last week.
I went to test it at Sebring and after I came back I noticed that the accumulator wasn't holding oil pressure after engine shutdown.
So, I started taking it apart and found that a diaphragm on the electric valve had split open, which allowed oil to flow back into the engine.
I then sent an e-mail to Canton Racing Products telling them that I had purchase the Accusump from eBay (not through them) and that I needed a new diaphragm.
I was asking whether I could purchase it through them or if not, if they could point me to the right company.
Within minutes I received a reply to the e-mail asking me for a picture to make sure which particular valve I had installed on my Accusump.
[img]http://i83.photobucket.com/albums/j307/ppbon/Diaphragm1.jpg[/img]
I sent the photo and they replied that a new diaphragm would be sent to me.
Yesterday UPS delivered a brand new diaphragm with an Invoice that stated: WARRANTY, Amount Due: $0.00.
[img]http://i83.photobucket.com/albums/j307/ppbon/Diaphragm2.jpg[/img]
Now, that's outstanding customer service.
Happy Boxstering,
Pedro