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Message: Re: Small Ding to Interior by Dealer Service Department-- Thoughts?
Changed By: SPG356
Change Date: April 25, 2013 08:48PM
Re: Small Ding to Interior by Dealer Service Department-- Thoughts?
Change Date: April 25, 2013 08:48PM
Re: Small Ding to Interior by Dealer Service Department-- Thoughts?
I am a Porsche owner and also a new car dealer, just not Porsche's.
If someone came in to my service department with an issue like that it would be fixed immediately with an apology.
Whether they react the same I cannot say, but I do know that you deserve to have this fixed. I believe the customers rights are to have their car returned to them in the same (or better) condition than when it was brought in. If a dealership damages anything, no matter how small, they should repair it at their expense.
I would bring it in to the service department and show it to a service writer. If you have a good relationship with one of the guys (or gals) it is even better. I would simply say "when you worked on my car, this airbag symbol was damaged and I would like for it to be repaired" and see how they react.
Whether they react the same I cannot say, but I do know that you deserve to have this fixed. I believe the customers rights are to have their car returned to them in the same (or better) condition than when it was brought in. If a dealership damages anything, no matter how small, they should repair it at their expense. Stuff happens; we occasionally scuff or scratch things too. It is the nature of the beast, but we do fix things with no questions asked.
I would bring it in to the service department and show it to a service writer. If you have a good relationship with one of the guys (or gals) it is even better. I would simply say "when you worked on my car, this airbag symbol was damaged and I would like for it to be repaired." Just say it matter-of-factly and see how they react.
New car owners SHOULD be picky about their cars and it should all be a matter of pride for both the owner and the dealer.
Contact me privately via PM if you'd like some specific advice.
Regards,
Sebastian
If someone came in to my service department with an issue like that it would be fixed immediately with an apology.
Whether they react the same I cannot say, but I do know that you deserve to have this fixed. I believe the customers rights are to have their car returned to them in the same (or better) condition than when it was brought in. If a dealership damages anything, no matter how small, they should repair it at their expense.
I would bring it in to the service department and show it to a service writer. If you have a good relationship with one of the guys (or gals) it is even better. I would simply say "when you worked on my car, this airbag symbol was damaged and I would like for it to be repaired" and see how they react.
Whether they react the same I cannot say, but I do know that you deserve to have this fixed. I believe the customers rights are to have their car returned to them in the same (or better) condition than when it was brought in. If a dealership damages anything, no matter how small, they should repair it at their expense. Stuff happens; we occasionally scuff or scratch things too. It is the nature of the beast, but we do fix things with no questions asked.
I would bring it in to the service department and show it to a service writer. If you have a good relationship with one of the guys (or gals) it is even better. I would simply say "when you worked on my car, this airbag symbol was damaged and I would like for it to be repaired." Just say it matter-of-factly and see how they react.
New car owners SHOULD be picky about their cars and it should all be a matter of pride for both the owner and the dealer.
Contact me privately via PM if you'd like some specific advice.
Regards,
Sebastian
Original Message
Author: SPG356Date: April 25, 2013 08:44PM
Re: Small Ding to Interior by Dealer Service Department-- Thoughts?
I am a Porsche owner and also a new car dealer, just not Porsche's.
If someone came in to my service department with an issue like that it would be fixed immediately with an apology.
Whether they react the same I cannot say, but I do know that you deserve to have this fixed. I believe the customers rights are to have their car returned to them in the same (or better) condition than when it was brought in. If a dealership damages anything, no matter how small, they should repair it at their expense.
I would bring it in to the service department and show it to a service writer. If you have a good relationship with one of the guys (or gals) it is even better. I would simply say "when you worked on my car, this airbag symbol was damaged and I would like for it to be repaired" and see how they react.
New car owners SHOULD be picky about their cars and it should all be a matter of pride for both the owner and the dealer.
Contact me privately via PM if you'd like some specific advice.
Regards,
Sebastian
If someone came in to my service department with an issue like that it would be fixed immediately with an apology.
Whether they react the same I cannot say, but I do know that you deserve to have this fixed. I believe the customers rights are to have their car returned to them in the same (or better) condition than when it was brought in. If a dealership damages anything, no matter how small, they should repair it at their expense.
I would bring it in to the service department and show it to a service writer. If you have a good relationship with one of the guys (or gals) it is even better. I would simply say "when you worked on my car, this airbag symbol was damaged and I would like for it to be repaired" and see how they react.
New car owners SHOULD be picky about their cars and it should all be a matter of pride for both the owner and the dealer.
Contact me privately via PM if you'd like some specific advice.
Regards,
Sebastian