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Message: "Car dealerships are [...] in the business of selling cars, not fixing them."

Changed By: Boxsterra
Change Date: May 15, 2016 03:10PM

"Car dealerships are [...] in the business of selling cars, not fixing them."
I would dispute your claim.

[i](source: http://www.edmunds.com/car-buying/where-does-the-car-dealer-make-money.html)[/i]
"The new vehicle department of a car dealership accounts for about 30 percent of a dealership's gross profits."

I would suggest this order of importance for a consumer visiting an auto repair shop (most important first):
- Honesty
- Competence
- Experience
- Price
- Friendliness
- Efficiency
- Nice facilities

Original Message

Author: Boxsterra
Date: May 15, 2016 09:55AM

"Car dealerships are [...] in the business of selling cars, not fixing them."
I would dispute your claim.

[i](source: http://www.edmunds.com/car-buying/where-does-the-car-dealer-make-money.html)[/i]
"The new vehicle department of a car dealership accounts for about 30 percent of a dealership's gross profits."

I would suggest this order of importance for a consumer visiting an auto repair shop (most important first):
- Honesty
- Competence
- Experience
- Friendliness
- Efficiency
- Nice facilities