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Message: Re: That's what I said.
Changed By: MikenOH
Change Date: June 24, 2011 12:47PM
Re: That's what I said.
Change Date: June 24, 2011 12:47PM
Re: That's what I said.
[quote="Jake Raby"]
This is correct.
The reason for this is very simple, since I am a very direct person that avoids "issues" at all costs I can explain it to you:
We go to exceptional measures to ensure than any vehicle that we apply a retrofit bearing to is worthy of the expenditure of time and money that the procedure costs. This includes pre-eval Dyno tests to compare engine output to our standards from dozens of other like engines, to sump removal and inspection, oil filter removal and inspection and even leak down and compression tests if an engine has any questions concerning it's integrity. A couple of weeks ago a car arrived here that I decided not to carry out a retrofit procedure on. The engine had 80K miles, yet it made 30HP less on the dyno than it should have, the AFR was good but the engine started up like it had low compression, so we completed a leak down and compression test and it failed horribly on every cylinder. The owner had driven the car here, so he was able to see the real numbers and the fact that the engine had issues. We decided that the procedure would be throwing money away, because the engine was clearly losing it's ring seal. That was an example of an engine that came here for a procedure and we found an issue that was impending, but how about the hidden issues that no one can find? How about the ones that have no symptoms, like IMS tensioner paddle failure?
Having spent the majority of my childhood and my complete adult life in the mechanical world with both automotive and aviation backgrounds I can tell you that anytime anything happens to an engine that isn't positive a finger pointing exercise begins. I am up front, direct and painfully blunt about the fact that we will not guarantee any portion of an IMS procedure, not even the bearing. I do this, because I want to completely avoid dealing with instances where a finger pointing exercise if an engine experiences one of the other 21 modes of failure that we have documented after the procedure is carried out. When an engine fails after ANY WORK is done to it BY ANYONE the finger gets pointed sharply at the last pair of hands to have touched the engine. Considering that a number of engine failures are somehow related to the areas surrounding the IMS (IMS tensioner paddle, IMS drive chain, tensioner paddle wear surfaces) these things can fail and either appear to be the IMS bearing, or the IMS bearing can see damage as part of the collateral impacts the primary failure leads to.
This is a real concern for me and thats why I state it in every directive and information transmission that we have with potential clients [b]before[/b] we engage the project, when someone has the procedure carried out they understand this and agree to it. The poster that copied the content from my site into this forum proves this. I have nothing to hide and would rather not work with the portion of the following that isn't able to understand my rationale behind this decision. That said, no one seems to have an issue with it, because this forum is the first place that I have ever had these terms challenged in 3 years and I've never had a client have a problem with endorsing the documents and mailing them back, or signing them at my desk. More than the signature, what matters to me is that the person simply understands that nothing mechanical is absolute or perfect and that this entire procedure is considered by the manufacturer of the engine to be "impossible". (at least with a dual row bearing)
That said, LN does offer a 1 year guarantee on the actual IMS Bearing which covers the bearing that we retrofit only, not the engine or associated items.
So, what happens when an engine that we have completed a procedure to fails in any way? I really don't know, because it has yet to occur, but I am sure that it will at some point given the volume of retrofit procedures that we carry out. I know that some people may not agree with my stance on this topic and thats perfectly fine, because we all have that right. I believe that our clients are bright enough to understand that the procedure "is what it is" and they always tell me that they appreciate the old fashioned, direct way in which I have built this company and carry out our operations and everything we do. Of course, those who do not agree with my terms that we state directly and up front do not have to do business with us and they can choose to go elsewhere, and they'll probably get that warm and fuzzy feeling and might even get to see a Unicorn jump over a Rainbow while they are there. Others may choose to do nothing, which is also fine.
Ok, so if I understand this, Jake, you do offer a 1 year warranty on the bearing (installed by your shop or a dealer that has been trained by you?), covering only that IMS bearing....right?
This is correct.
The reason for this is very simple, since I am a very direct person that avoids "issues" at all costs I can explain it to you:
We go to exceptional measures to ensure than any vehicle that we apply a retrofit bearing to is worthy of the expenditure of time and money that the procedure costs. This includes pre-eval Dyno tests to compare engine output to our standards from dozens of other like engines, to sump removal and inspection, oil filter removal and inspection and even leak down and compression tests if an engine has any questions concerning it's integrity. A couple of weeks ago a car arrived here that I decided not to carry out a retrofit procedure on. The engine had 80K miles, yet it made 30HP less on the dyno than it should have, the AFR was good but the engine started up like it had low compression, so we completed a leak down and compression test and it failed horribly on every cylinder. The owner had driven the car here, so he was able to see the real numbers and the fact that the engine had issues. We decided that the procedure would be throwing money away, because the engine was clearly losing it's ring seal. That was an example of an engine that came here for a procedure and we found an issue that was impending, but how about the hidden issues that no one can find? How about the ones that have no symptoms, like IMS tensioner paddle failure?
Having spent the majority of my childhood and my complete adult life in the mechanical world with both automotive and aviation backgrounds I can tell you that anytime anything happens to an engine that isn't positive a finger pointing exercise begins. I am up front, direct and painfully blunt about the fact that we will not guarantee any portion of an IMS procedure, not even the bearing. I do this, because I want to completely avoid dealing with instances where a finger pointing exercise if an engine experiences one of the other 21 modes of failure that we have documented after the procedure is carried out. When an engine fails after ANY WORK is done to it BY ANYONE the finger gets pointed sharply at the last pair of hands to have touched the engine. Considering that a number of engine failures are somehow related to the areas surrounding the IMS (IMS tensioner paddle, IMS drive chain, tensioner paddle wear surfaces) these things can fail and either appear to be the IMS bearing, or the IMS bearing can see damage as part of the collateral impacts the primary failure leads to.
This is a real concern for me and thats why I state it in every directive and information transmission that we have with potential clients [b]before[/b] we engage the project, when someone has the procedure carried out they understand this and agree to it. The poster that copied the content from my site into this forum proves this. I have nothing to hide and would rather not work with the portion of the following that isn't able to understand my rationale behind this decision. That said, no one seems to have an issue with it, because this forum is the first place that I have ever had these terms challenged in 3 years and I've never had a client have a problem with endorsing the documents and mailing them back, or signing them at my desk. More than the signature, what matters to me is that the person simply understands that nothing mechanical is absolute or perfect and that this entire procedure is considered by the manufacturer of the engine to be "impossible". (at least with a dual row bearing)
That said, LN does offer a 1 year guarantee on the actual IMS Bearing which covers the bearing that we retrofit only, not the engine or associated items.
So, what happens when an engine that we have completed a procedure to fails in any way? I really don't know, because it has yet to occur, but I am sure that it will at some point given the volume of retrofit procedures that we carry out. I know that some people may not agree with my stance on this topic and thats perfectly fine, because we all have that right. I believe that our clients are bright enough to understand that the procedure "is what it is" and they always tell me that they appreciate the old fashioned, direct way in which I have built this company and carry out our operations and everything we do. Of course, those who do not agree with my terms that we state directly and up front do not have to do business with us and they can choose to go elsewhere, and they'll probably get that warm and fuzzy feeling and might even get to see a Unicorn jump over a Rainbow while they are there. Others may choose to do nothing, which is also fine.
Ok, so if I understand this, Jake, you do offer a 1 year warranty on the bearing (installed by your shop or a dealer that has been trained by you?), covering only that IMS bearing....right?
Original Message
Author: MikenOHDate: June 24, 2011 12:18PM
Re: That's what I said.
[quote="Jake Raby"]
This is correct.
The reason for this is very simple, since I am a very direct person that avoids "issues" at all costs I can explain it to you:
We go to exceptional measures to ensure than any vehicle that we apply a retrofit bearing to is worthy of the expenditure of time and money that the procedure costs. This includes pre-eval Dyno tests to compare engine output to our standards from dozens of other like engines, to sump removal and inspection, oil filter removal and inspection and even leak down and compression tests if an engine has any questions concerning it's integrity. A couple of weeks ago a car arrived here that I decided not to carry out a retrofit procedure on. The engine had 80K miles, yet it made 30HP less on the dyno than it should have, the AFR was good but the engine started up like it had low compression, so we completed a leak down and compression test and it failed horribly on every cylinder. The owner had driven the car here, so he was able to see the real numbers and the fact that the engine had issues. We decided that the procedure would be throwing money away, because the engine was clearly losing it's ring seal. That was an example of an engine that came here for a procedure and we found an issue that was impending, but how about the hidden issues that no one can find? How about the ones that have no symptoms, like IMS tensioner paddle failure?
Having spent the majority of my childhood and my complete adult life in the mechanical world with both automotive and aviation backgrounds I can tell you that anytime anything happens to an engine that isn't positive a finger pointing exercise begins. I am up front, direct and painfully blunt about the fact that we will not guarantee any portion of an IMS procedure, not even the bearing. I do this, because I want to completely avoid dealing with instances where a finger pointing exercise if an engine experiences one of the other 21 modes of failure that we have documented after the procedure is carried out. When an engine fails after ANY WORK is done to it BY ANYONE the finger gets pointed sharply at the last pair of hands to have touched the engine. Considering that a number of engine failures are somehow related to the areas surrounding the IMS (IMS tensioner paddle, IMS drive chain, tensioner paddle wear surfaces) these things can fail and either appear to be the IMS bearing, or the IMS bearing can see damage as part of the collateral impacts the primary failure leads to.
This is a real concern for me and thats why I state it in every directive and information transmission that we have with potential clients [b]before[/b] we engage the project, when someone has the procedure carried out they understand this and agree to it. The poster that copied the content from my site into this forum proves this. I have nothing to hide and would rather not work with the portion of the following that isn't able to understand my rationale behind this decision. That said, no one seems to have an issue with it, because this forum is the first place that I have ever had these terms challenged in 3 years and I've never had a client have a problem with endorsing the documents and mailing them back, or signing them at my desk. More than the signature, what matters to me is that the person simply understands that nothing mechanical is absolute or perfect and that this entire procedure is considered by the manufacturer of the engine to be "impossible". (at least with a dual row bearing)
That said, LN does offer a 1 year guarantee on the actual IMS Bearing which covers the bearing that we retrofit only, not the engine or associated items.
So, what happens when an engine that we have completed a procedure to fails in any way? I really don't know, because it has yet to occur, but I am sure that it will at some point given the volume of retrofit procedures that we carry out. I know that some people may not agree with my stance on this topic and thats perfectly fine, because we all have that right. I believe that our clients are bright enough to understand that the procedure "is what it is" and they always tell me that they appreciate the old fashioned, direct way in which I have built this company and carry out our operations and everything we do. Of course, those who do not agree with my terms that we state directly and up front do not have to do business with us and they can choose to go elsewhere, and they'll probably get that warm and fuzzy feeling and might even get to see a Unicorn jump over a Rainbow while they are there. Others may choose to do nothing, which is also fine.
Ok, so if I understand this, Jake, you do offer a 1 year warranty on the bearing (installed by your shop or a dealer that has been trained by you?), covering only that IMS bearing....right?
This is correct.
The reason for this is very simple, since I am a very direct person that avoids "issues" at all costs I can explain it to you:
We go to exceptional measures to ensure than any vehicle that we apply a retrofit bearing to is worthy of the expenditure of time and money that the procedure costs. This includes pre-eval Dyno tests to compare engine output to our standards from dozens of other like engines, to sump removal and inspection, oil filter removal and inspection and even leak down and compression tests if an engine has any questions concerning it's integrity. A couple of weeks ago a car arrived here that I decided not to carry out a retrofit procedure on. The engine had 80K miles, yet it made 30HP less on the dyno than it should have, the AFR was good but the engine started up like it had low compression, so we completed a leak down and compression test and it failed horribly on every cylinder. The owner had driven the car here, so he was able to see the real numbers and the fact that the engine had issues. We decided that the procedure would be throwing money away, because the engine was clearly losing it's ring seal. That was an example of an engine that came here for a procedure and we found an issue that was impending, but how about the hidden issues that no one can find? How about the ones that have no symptoms, like IMS tensioner paddle failure?
Having spent the majority of my childhood and my complete adult life in the mechanical world with both automotive and aviation backgrounds I can tell you that anytime anything happens to an engine that isn't positive a finger pointing exercise begins. I am up front, direct and painfully blunt about the fact that we will not guarantee any portion of an IMS procedure, not even the bearing. I do this, because I want to completely avoid dealing with instances where a finger pointing exercise if an engine experiences one of the other 21 modes of failure that we have documented after the procedure is carried out. When an engine fails after ANY WORK is done to it BY ANYONE the finger gets pointed sharply at the last pair of hands to have touched the engine. Considering that a number of engine failures are somehow related to the areas surrounding the IMS (IMS tensioner paddle, IMS drive chain, tensioner paddle wear surfaces) these things can fail and either appear to be the IMS bearing, or the IMS bearing can see damage as part of the collateral impacts the primary failure leads to.
This is a real concern for me and thats why I state it in every directive and information transmission that we have with potential clients [b]before[/b] we engage the project, when someone has the procedure carried out they understand this and agree to it. The poster that copied the content from my site into this forum proves this. I have nothing to hide and would rather not work with the portion of the following that isn't able to understand my rationale behind this decision. That said, no one seems to have an issue with it, because this forum is the first place that I have ever had these terms challenged in 3 years and I've never had a client have a problem with endorsing the documents and mailing them back, or signing them at my desk. More than the signature, what matters to me is that the person simply understands that nothing mechanical is absolute or perfect and that this entire procedure is considered by the manufacturer of the engine to be "impossible". (at least with a dual row bearing)
That said, LN does offer a 1 year guarantee on the actual IMS Bearing which covers the bearing that we retrofit only, not the engine or associated items.
So, what happens when an engine that we have completed a procedure to fails in any way? I really don't know, because it has yet to occur, but I am sure that it will at some point given the volume of retrofit procedures that we carry out. I know that some people may not agree with my stance on this topic and thats perfectly fine, because we all have that right. I believe that our clients are bright enough to understand that the procedure "is what it is" and they always tell me that they appreciate the old fashioned, direct way in which I have built this company and carry out our operations and everything we do. Of course, those who do not agree with my terms that we state directly and up front do not have to do business with us and they can choose to go elsewhere, and they'll probably get that warm and fuzzy feeling and might even get to see a Unicorn jump over a Rainbow while they are there. Others may choose to do nothing, which is also fine.
Ok, so if I understand this, Jake, you do offer a 1 year warranty on the bearing (installed by your shop or a dealer that has been trained by you?), covering only that IMS bearing....right?